Privacy policy

• When you register online, we need your contact information to process your request.

• We ask for your information to better guide you in our offer.

• You may also provide us with personal data through questions about our products , customer satisfaction.

5. How we use your personal data

   We detail below the purposes for which we use your personal data. We are required by law to establish a “lawful basis for processing”, ie to inform you in what capacity we are authorized to use your data. The legal basis for each purpose is either obtaining your consent for the use of your personal data, or the need to use your personal data to perform a contract involving you, or a legal obligation or if the use of your personal data is necessary for our legitimate interests (in this case, we will explain to you what these interests are).
   

   Purposes of processing	Our legal basis
   To communicate with you about your order regarding a service	Contractual necessity: we use your personal data in order to fulfill our contractual obligations (eg: to perform a service you have requested)
   Contacting you to ask you to leave a review about a service or provide us with a return after service provided.	Legitimate interest: we use your personal data to improve our services< /span>
   Notify you of changes to our services or communicate with you. For example, we may use your contact data to respond to any request you send to us	Legitimate interest: we use your personal data to keep you informed of new services as well as only to respond to your requests
   Send you information about services including special offers and discounts	Legitimate interest and consent: we use your personal information to send you this information . In some cases (such as where we are required to do so by law) we also ask for your consent before sending you this information
   Review your previous requests to to offer you special offers or to personalize your stay.	Legitimate interest: we use your personal data to provide you with these offers and to personalize your experience.
   To help us evaluate, develop and improve the services we provide.	Legitimate interest: we use your personal data to allow us to offer you and to our other customers, the best quality of service
   Investigate a claim	Legal obligation: we use your personal data to investigate a complaint. In some cases, we may be legally required to disclose your personal information (for example in connection with legal proceedings)
   For issuing legal documents, such as invoices, credit notes and declarations	Legal obligation: we use your personal data to investigate a complaint. In some cases, we may be legally required to disclose your personal information (for example in connection with legal proceedings)
   	But also to establish documents containing all the mandatory information required by law, in particular your surname, first name and postal address.

6. How long we keep your personal data

   We are required by law to retain your personal data only for as long as necessary in relation to the purpose for which it is collected. The length of time your personal data is retained will be determined by several criteria, including the purposes for which we are using the data, the amount and sensitivity or otherwise of the information, the potential risk of misuse or disclosure of the information as well as our legal and regulatory obligations.

7. Who do we share your personal data with

We may disclose your personal data to third parties, in particular in the following cases:

• We may share the data we hold about you with third parties who also hold data concerning you (travel agencies specializing in the sale of equestrian stays) in order to identify you. For example, we may share your information with social networking sites such as Facebook.

• We may transmit personal data to external organizations (including the police or other law enforcement agencies, emergency services, hospitals) for prevention purposes or in the event of an accident. These third parties may cross-reference the information we provide to them with public or private databases and may keep a record of these checks for use in future security checks.

• We may transmit personal data to our insurers in the event that an action is or may be brought against us.

• We may transmit personal data to third parties if we are under the obligation to disclose or share your personal data in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply any agreement we have with you or about you (including agreements between us), or to protect our rights, property, or safety or that of our customers, employees, or other third parties.

• We may share anonymous or aggregated data (such as aggregate statistics or other anonymous data) with third parties.

8. Your Rights

   You have the following rights:

• Access the personal data we hold

• Correct any incorrect personal data.

• Delete your personal data if there is no legitimate or legal reason to keep it< /span>

• Limit processing of your data

• Object to the use of your personal data for sending marketing materials such as, for example, our catalogs, emails, discounts.

• Send the personal data you have provided to us in a structured and electronic format commonly used, or to transmit this data directly to another company if technically feasible. This applies when we use your personal data on the basis of your consent or when it is necessary for the execution of a contract relating to you (see How we use your personal information, above).

• Object to any automated individual decision-making or profiling

Our security procedures mean that we may request proof of your identity before responding to your rights.
We want to ensure that the personal data we hold about you and your contact preferences is accurate and up to date. If certain elements prove to be incorrect, please inform us via the section: Contact.

For more information on exercising your rights: www.cnil.fr/fr/comprendre- your-rights

9. How to contact us

   To assert your rights, update your contact information or request a copy of your personal information, you can:

• Unsubscribe from commercial offers received by email or via social networks.

• If you wish to contact our Data Protection Officer, you can email at amourpourlecheval@gmail.com

10. Protect your personal data

    Data transmission via the Internet is not completely secure. This risk is common on the internet and is not specific to our services. We are not able to guarantee the security of your data (in particular your personal information) transmitted to our services. Any transmission is at your own risk.
    It is important to protect yourself against unauthorized access to your password and to your computer equipment. Be sure to log out and close your browser when you have finished your session. This will help prevent third parties from accessing your personal information if you share your hardware or use a device in a public space such as a library or internet cafe.